FAQ

1. Will my child be met at the airport or train station on the first day and taken back to the airport/station at the end of the course?
2. What happens when I arrive at the school?
3. Where will I be living and sleeping?
4. What type of food is provided on the courses?
5. How much pocket money should I bring?
6. Will my room be locked and valuables safe unattended?
7. What clothes should I bring and how often is laundry done?
8. What about the safety and welfare of students on the courses?
9. How do I contact my family?
10. Can I follow my normal religious practices while I am on the course?
11. Are visitors allowed during the course and can my parent/guardian/friend take me out during the course?

Arrivals and Departures

Q: Will my child be met at the airport or train station on the first day and taken back to the airport/station at the end of the course?

Yes, all students will be met at the airport or train station by a member of staff at the appropriate exit point carrying a board with the Our World English Schools logo and the student’s name. If several students arrive at the same time of day, some may be asked to wait until we have met another arrival before the airport or station. Staff will also take the student to the airport or station on departure day assisting students to check-in and stay with the student until he or she has gone into Departures.

For students under 13 years old, they should travel as an Unaccompanied Minor (UM) which your airline or travel agent can tell you about this procedure. Please provide all necessary information to us by fax or e-mail with your contact details if your child would travel as an Unaccompanied Minor (UM).
Students should arrive and depart from London Gatwick or London Heathrow airport or a major London train station. Airport transfer is included in the course fee so long as the student’s flight/train is scheduled to arrive/depart between 10am and 4pm. For more information regarding arrivals and departures, please refer to the booking form.

For students making their own way to your course, please contact us for directions.
If your transfer is not on the published arrival/departure dates and times, there will be an extra cost. There will also be an added cost for accommodation if you have to stay extra day/s. Please check availability with us before booking.

Q: What happens when I arrive at the school?

All students are welcomed at the Registrations area upon arrival. Pocket money, passports and tickets will be collected from students upon arrival. Staff will organise a tour around the campus and will take the students to their boarding houses and rooms to settle in. Students will have time to unpack, to take a shower or rest. Snack and refreshment will be provided throughout the day in addition to hot meals at dinner time. We will try to encourage the students to call home as soon as they settle in to ensure the parents that they arrive safely.
An English placement test will be organised the day after you arrive and students will be placed in a suitable class according to their age and ability.

Accommodation

Q: Where will I be living and sleeping?

Students on our courses will be staying in the boarding houses of the school (or local families if you’ve chosen homestay option which is available at Dulwich College only).
Boys and girls are accommodated separately. There are members of staff resident the boarding houses who will be supervising and assisting students in the evening and at night. There will always be staff on-call throughout the night in case of emergency. The house is securely locked at all times and only students and Our World staff have access.
Our Accommodation includes deluxe single, twin and triple study bedrooms with en suite bathrooms, as well as rooms for 2, 3, 4, 6 or 8 students with shared bathroom facilities.

At Dulwich College, there is also the option of homestay where students stay with a host family nearby. The students choosing this option will come to the school daily for lessons and all events and excursions. Any daily travel expenses form host families to the schools will be reimbursed at the end of each week. Homestay students can opt for a single or shared room.

In case of an emergency, the Course Director can be contacted 24 hours a day.

Meal and Special Diets

Q: What type of food is provided on the courses?

Students eat most of their meals in the school dining hall. There is always an unlimited amount of food and both salad and hot food are provided at mealtimes with vegetarian options available. Water is provided with meals and soft drinks machines are available at most schools. It should be indicated on the application form if there are any special dietary requirements.
Packed lunches or lunch money will be provided when the students go on excursions. Refreshments will be provided in the lesson breaks.

Pocket money and valubles

Q: How much pocket money should I bring?

There is nothing to pay for on our courses. All course expenses are included in the course fee. For students wanting to bring a certain amount of money to cover shopping, telephone calls and other incidentals, we recommend £60 – £80 per week to cover these expenses. It is unnecessary and inadvisable for students to carry a large amount of money. Pocket money, passports and tickets will be collected from students upon arrival and a weekly banking service will be available.

Q: Will my room be locked and valuables safe unattended?

Please note that students’ rooms do not have locks, in the interest of personal safety, and valuables may be left with the Course Officer. Our World English Schools disclaims responsibility for loss or damage to students’ personal possessions, money and other valuables except when officially banked with us. (See insurance section on the booking form).

Clothes and Laundry

Q: What clothes should I bring and how often is laundry done?

Clothes will be laundered once a week by the school. Students may be expected to sort out their own clothes when they are returned clean so it is a good idea to have name tapes on items which are not readily identifiable, such as white T-shirts.
Students have to bring their own bath towels. Bedlinen is provided and changed once a week.
Further details about the course and what to bring will be available for students in ‘Student’s handbook’.

Student Safety and Welfare

Q: What about the safety and welfare of students on the courses?

The students will be under the supervision of the course staff when they are off campus, except where small groups (for students over 12 years of age) are given permission by course staff to go shopping. Parents must write a letter to the Principal, Mr A J Binns, if they do not wish such permission to be given.
There is a Welfare Officer at each centre to help students with any queries regarding safety and welfare. Several of our staff are also trained in First Aid. Students will be taken to the local health centre or hospital when necessary. Please include any medical details on the application form. A separate medical declaration form will be sent to parents for signing before the course begins.

Q: How do I contact my family?

Our staff will help you phone home on arrival. Email access is also available at all centres. Each course centre office has a telephone, fax and email. Emergency contact details will be provided with your confirmation documents. For students who bring their own mobile phone, you can purchase local SIM cards and phone credits at the centre. Please note that mobile phones must be switched off during lessons and scheduled events and activities.

Q: Can I follow my normal religious practices while I am on the course?

Yes. Please tell us at the time of application if you want to attend a place of worship.

Q: Are visitors allowed during the course and can my parent/guardian/friend take me out during the course?

Yes. We must have a permission in writing from your parent or guardian at least 48 hours in advance. This must be done to make sure that students do not miss important classes or activities.

Promotional material

Sometimes we take photographs and videos during our courses which we may use for promotional purposes. Please advise us if you do not wish your child to appear in any promotional material.
If you have any further queries, please email us at: info@ourworldenglish.com

Our Centres

Our centres are based in impressive schools, surrounded by beautiful countryside. They are located in London and the South East of England.

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Our Courses

Our range of courses embrace a combination of learning with leisure, so that each student has a memorable experience.

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Course Enquiry

If you have questions about any of our courses, please fill out our course enquiry form with your queries.

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Activities

Our centres are conveniently located so that both educational and personal trips are trouble-free. We also boast outstanding sports facilities.

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Enquiries

+44 20 8228 1228-9

info@ourworldenglish.com

Our World English Schools
South Tower
26 Elmfield Road
Bromley BR1 1LR
United Kingdom

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